Intern, Product Support

Responsibilities

• You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions.
• This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.
• User Acceptance Testing: Support UAT for new GrabMart & GrabMall products, features, and system enhancements by preparing test scenarios, executing test cases, recording results, and identifying issues that could block sellers' growth or degrade the customer experience.
• Coordinate with Regional Product, Operations, Commercial, and other country stakeholders to collect feedback, clarify requirements, and follow up on testing activities.
• Assist with rollout preparation, including maintaining rollout trackers, readiness checklists, communication materials, FAQs, and post-launch follow-up.
• Support the preparation and sharing of product updates, testing instructions, rollout timelines, and key changes with relevant teams.
• Help monitor basic product performance, operational feedback, and user or merchant issues to identify areas for improvement.
• Support the Senior Product Specialist in experiments, market research, user interviews, product documentation, and other product improvement initiatives.
• Prepare clear progress updates and maintain accurate records of testing results, open issues, decisions, and action items.

Requirements

• Able to organise tasks, track follow-ups, and meet deadlines.
• Able to communicate effectively in English and Khmer.

The Must Haves

Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management, or a related field. Strong interest in digital products, e-commerce, technology, and delivery platforms. Good attention to detail, especially when testing product flows and documenting issues. Strong communication and coordination skills.

Proactive, curious, and willing to learn in a fast-paced environment.

Comfortable working with different teams and stakeholders.

What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

About Grab & Our Workplace At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. We are a team of passionate individuals who are committed to solving the region's toughest challenges, and we do it with a 'get-it-done' spirit and a desire to outserve our communities.