Quality Assurance Manager

Responsibilities

• Conduct regular audits of hotel operations, including guest service, housekeeping, food and beverage, and other departments to ensure adherence to quality standards.
• Prepare detailed reports on findings and recommend corrective actions as necessary.
• Monitor guest feedback through surveys, online reviews, and direct feedback to identify areas for improvement.
• Analyze guest satisfaction metrics and recommend initiatives to enhance the overall guest experience.
• Assist in the development, implementation, and revision of Standard Operating Procedures for various hotel functions.
• Ensure that all team members are trained in and adhere to established SOPs.
• Ensure that the hotel complies with health, safety, and sanitation regulations and guidelines.
• Monitor risk management practices and work with relevant departments to implement safety protocols.
• Maintain accurate records of audits and quality assurance initiatives.
• Provide regular reports to management on quality assurance activities and outcomes.
• Collaborate with various departments to resolve quality issues and implement improvement plans.
• Act as a liaison between management and staff, facilitating communication regarding service standards and quality expectations.

Coordination with Departments

Bachelor's Degree in Hospitality Management, Business Administration, or a related field. Previous experience in quality assurance, hotel operations, or a customer service role in the hospitality industry preferred. Strong understanding of hotel operations and service quality standards. Excellent analytical, communication, and interpersonal skills. Detail-oriented with strong problem-solving abilities. proficiency in Microsoft Office.

Serve with Humility | Radiate Optimism | Rely on Our Family

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.