Branch Manager

Responsibilities

• Promote seamless, efficient, and supportive internal service interactions.
• scheduling, opening/closing, daily balancing, security, and audits.
• Ensure consistent, courteous service excellence.
• Driving Results Grow deposits and drive membership growth by engaging with existing members, sourcing leads, and building new business relationships.
• Achieve sales goals through strategic initiatives and member engagement.
• Participate in performance meetings and communicate effectively with staff via daily huddles and monthly meetings.
• Sales Focus Develop and implement sales strategies to promote Harvard FCU products.
• Monitor performance, identify improvement areas, and implement corrective actions.
• Train and mentor staff on sales techniques and member engagement.
• Collaborate with marketing to support campaigns and retain existing members.
• Actively promote membership growth and increase visibility within partner organizations and local communities.
• Maintain strong relationships with affiliate personnel and conduct on-site visits.
• Support outreach efforts including benefit fairs, seminars, and educational programs.
• Business Prospecting and Floating Identify and develop new business opportunities to support membership growth.
• Float to other branches as needed to maintain service standards.
• Business Partner Collaboration Work with other department managers to align strategies and initiatives.

Requirements

• Bachelor’s degree or equivalent work experience required Minimum of 3 years’ relevant work experience Additional Qualifications and Skills: Strong understanding of federal and state banking regulations and compliance.
• Demonstrated written and verbal communication skills, business development, sales and training skills necessary.
• Strong problem-solving skills and attention to detail.
• Ability to lead and motivate a team.
• Must display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere.

Operational Oversight Manage all branch operations

• Ensure compliance with federal/state laws and internal policies.
• Community Engagement Represent Harvard FCU in the community and at networking events.

Know Your Business

Educate & Empower Apply credit union expertise to drive success. Foster teamwork, inclusion, and professional development. Communicate clearly to ensure alignment and growth.

Working Conditions

Work is performed in an office setting onsite at the Massachusetts General Hospital branch in Boston.

Basic Qualifications

• Proven experience in a leadership role within a financial institution. Notary Public registration required (or obtained within 90 days of hire). Excellent communication and interpersonal skills.
• Position requires local area travel to various affiliate locations. Ability to lift up to 35 pounds

Standard Hours/Schedule

35 hours per week Branch Operation Hours: M, T, W, Fr: 8:45 am-4:15 pm; Thu: 6:45 am – 4:15 pm Approximately one Saturday per month, 8:00 am - 12:30 pm Occasional after-hours meetings Compensation Range/Rate (including Shift Differential if applicable): Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position Pre-Employment Screening: Identity, Education, Credit, Criminal, , Prohibited Parties (OFAC - Office of Foreign Assets Control) Other Information: Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period #LI-RC1 Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page . EEO/Non-Discrimination Commitment Statement Harvard University is committed to equal opportunity and non-discrimination . We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy . Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. At Harvard Federal Credit Union, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!

Harvard FCU

https://harvardfcu.org/