Claims Adjuster

Responsibilities

• You will also provide recommendations on complex cases and collaborate with internal and external stakeholders to achieve fair and efficient outcomes.
• Claims Handling Review and analyze claim documentation to determine coverage eligibility.
• Investigate claims and evaluate supporting data to ensure accurate decisions.
• Communicate findings and negotiate outcomes with internal and external stakeholders.
• Escalate and propose next steps for claims exceeding delegated authority.
• Maintain accurate and up-to-date claim reserves using internal systems.
• Prepare and process indemnity payments in a timely manner in accordance with delegation levels.
• Partner with legal advisors, underwriters, and other experts on complex claims.
• Provide documentation to support debt collection efforts or legal proceedings.
• Continuously monitor the status and progress of all assigned claims.
• Identify recovery opportunities, including subrogation, and take action to maximize recoveries.
• Participate in projects and transformation initiatives as assigned.
• Customer Service Serve as the primary point of contact for clients and brokers, prioritizing phone communication when possible.
• Respond to inquiries, resolve disputes, and provide regular claim status updates.
• Build and maintain strong relationships with policyholders, brokers, and partners.
• Clearly explain claim decisions, including non-covered claims.
• Facilitate and lead claims discussions or meetings with stakeholders as needed.
• Provide guidance and support on claims management and settlement processes.
• Collaborate with the Debt Collection team to determine optimal recovery strategies.
• Drive improvements in customer satisfaction through timely, accurate, and professional communication.
• Compliance Conduct investigations with a focus on fraud prevention.
• Ensure adherence to all applicable legal, regulatory, and internal compliance requirements.

Requirements

• Ability to meet targets and deliver quality outcomes within deadlines.
• Committed to understanding client needs and delivering high-quality service.

Key Responsibilities

The Candidate Bachelor’s degree required; Business, Finance, or Accounting preferred. 4–7+ years of claims adjusting experience or similar role within the insurance industry. Valid adjuster’s license strongly preferred.

Skills & Competencies Industry Knowledge

Understanding of credit insurance, credit practices, business law, insolvency procedures, and related documentation.

Communication

Strong written and verbal communication skills; ability to convey information clearly and accurately.

Adaptability

Open to change and continuous improvement initiatives.

Team Collaboration

Works effectively within a team environment and supports shared goals.

Organization

Strong time management skills with the ability to handle a high volume of claims independently.

Knowledge Sharing

Proactively shares expertise and supports team development.

Negotiation Skills

Ability to achieve balanced, value-driven outcomes for all stakeholders.

Technical Skills

Proficiency in Microsoft Office, particularly Excel. Open to Princeton, NJ, New York or Hunt Valley, MD

What Coface Offers A high-impact global leadership role with strategic influence. Competitive executive compensation and performance incentives. Opportunities for international travel and cross-border collaboration. A dynamic, inclusive, and growth-oriented work environment.

At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners!