Account Executive, Care Management

Responsibilities

• Proactively identify and engage prospective customers within OpenLoop’s target market through thoughtful outbound prospecting and account research.
• Manage opportunities from initial outreach through discovery, proposal, negotiation, and close.
• Develop enough fluency across OpenLoop’s platform, services, APIs, and integrations to clearly communicate how our capabilities solve customer problems.
• Develop relationships with multiple stakeholders and understand who influences, evaluates, and ultimately approves a purchase.
• Maintain clear next steps, identify blockers early, and bring in Legal, Product, Solutions, leadership, or other internal partners when needed.
• Participate in commercial negotiations while maintaining a focus on customer value and OpenLoop’s business objectives.
• Keep CRM data, next steps, opportunity stages, and forecasts accurate and current.
• Work effectively with internal partners and share relevant prospect and market feedback with the broader organization.
• Other duties as assigned.

Requirements

• 3–5+ years of B2B sales experience, ideally including experience owning a quota and closing new business.
• You have experience managing a sales process from prospecting through close.
• You are comfortable proactively generating your own pipeline rather than relying entirely on inbound opportunities.
• You are curious and can learn a complex product well enough to communicate its value credibly.
• You ask strong discovery questions and connect customer needs to business outcomes rather than relying on a feature pitch.
• You are comfortable engaging multiple stakeholders within an account.
• You know when you can answer a customer question yourself and when you need to bring in an internal expert.
• You are organized and disciplined about CRM hygiene, pipeline management, and follow-up.
• You respond well to coaching and actively apply feedback.

Run Strong Discovery

Understand a prospect’s business model, pain points, current workflows, buying process, and goals before recommending a solution.

You have

You thrive in a fast-moving environment where processes continue to evolve.

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.