Customer Success Engineer (Japan)

Responsibilities

• Lead and execute all technical activities throughout the customer’s post-sales engagement, such as product and feature adoption, technical presentations, and customer business review meetings. Our top-performing CSEs increase our strategic customers’ usage by over 140% annually.
• Independently analyze technical needs, requirements, the customer’s current infrastructure, operations, and workflows. Typically, our CSE’s point of contact is a literal rocket scientist, CFD or FEA engineer, or aerospace engineer. You’ll learn their technical workflow and help our customers innovate faster on the Rescale platform.
• Gain a deep understanding of the customer’s workflows and HPC environments to provide a tailored solution with a unique value proposition. Our customers are at the forefront of the world’s most innovative technologies, from genome sequencing to aeronautical design to crash testing and more.
• Collaborate with customers to define and execute their digital transformation strategy for migrating workloads from on-premises to the cloud. Our CSEs create strategic roadmaps spanning 1 - 5 years.
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc. Our CSEs attend 1-2 regional and national conferences throughout the year.

Requirements

• Enjoys solving complex problems and strives to find the best solutions.
• Empathetic approach to customer solutions.
• Outgoing personality with a customer-obsessed attitude and willingness to deep dive. Customer obsession is your top priority.
• B.S., M.S., or Ph.D. in engineering, computer science, math, physics, or equivalent.
• Strong presenter able to explain highly technical topics in an easy-to-understand manner.
• Ability to manage multiple complex projects and coordinate colleagues across diverse teams and locations.

Qualifications

Background in a customer-facing role, technical support, or professional service.

Comfortable learning and deep diving into new technologies quickly and efficiently.

General knowledge in at least one of the high-performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)

Experience working with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector.

Experience working with at least one HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systemes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)

Demonstrated understanding of HPC, scheduler, IaaS, scripting languages, HPC containers, and how these tools are used and deployed by customers.

Your Team

Hitoshi Sato, Technical Director - Japan

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