IT Support Specialist (m/f/d)

Responsibilities

• Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across Statista's global workforce.
• Take ownership of incoming requests from qualification through resolution or escalation, ensuring timely updates, complete English documentation, and SLA compliance.
• Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services.
• Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks.
• Collaborate closely with Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs.
• Support end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure.

Requirements

• Completed IT training (e.g., IT specialist for system integration) or equivalent practical experience
• Nice to have: experience with Jamf, macOS, iOS management
• Fluent English skills. German is a plus.
• Hands-on, solution-oriented mindset with a strong focus on delivering great user experiences
• Proactive communication style and service-oriented attitude

Your Profile

• Initial professional experience in IT service or helpdesk environments
• Experience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta - Statista uses Okta) and endpoint management tools such as Microsoft Intune
• Experience working with ITSM ticketing systems (Statista uses ServiceNow) and IT asset management tools (Statista uses Snipe-IT)

What we offer

• In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time

International team and social events

• Subsidized urban mobility and access to fitness and wellness options
• Free access to Langdock and all its amazing functionalities
• Career & training opportunities
• Attractive locations and modern offices

Mental health support with OpenUp

Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.