Account Manager

Responsibilities

• Ensure customer retention and expansion to maximize revenue growth.
• Proactively engage with customers to secure timely contract renewals.
• Work with customers to upsell and cross-sell solutions that align with their business needs.

Requirements

• 4-6 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Ability to analyze customer metrics and derive actionable insights to improve performance.

Who We Are

Popl is defining a new category we call In-Person Go-To-Market.

We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.

In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.

About the Role

We are seeking a dynamic and experienced Account Manager to join our growing team at

Popl,

the market leader in lead capture & digital business card software for teams!

In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.

Maintain Product Knowledge

Gain deep understanding of multiple products and be confident communicating their value

Collaborate cross-functionally

Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.

Monitor customer health

Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth

Negotiate contracts

Ensure favorable terms while maintaining strong relationships.

What We’re Looking For

Experience working with Salesforce and Stripe

Direct revenue closing experience (renewals, cross-sell/upsell, or new business)

Organizational, project management, and time management skills

High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Industry Knowledge

Experience in the lead capture, digital business card, or related tech industry.

Networking Skills

Established network of contacts and decision-makers.

Continuous Learning

At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.

Team Player

Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!

Why join us?

• Be part of a rocket-ship startup redefining how professionals connect and grow.
• Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
• Make a measurable impact in a role critical to our long-term success.

Competitive salary

Meaningful equity

Full insurance & benefits

Unlimited PTO

$150 monthly wellness credit

Constant daily learning

Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.