Spa Desk Attendant

Responsibilities

Spa Reception & Member Experience

• Welcome all spa members and guests with warmth, professionalism, and a personalized approach
• Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software
• Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming
• Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff
• Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard
• Revenue & Retail
• Drive treatment bookings, upselling of upgrades, packages, and retail products

Process payments accurately and maintain accurate transaction records

• Manage retail display and inventory at the spa desk in collaboration with the Retail Supervisor
• Meet individual booking and retail revenue targets as established by Spa leadership

Operations & Communication

• Maintain therapist schedules and communicate booking updates and changes promptly
• Coordinate with the broader Front Office team for member arrivals and cross-departmental service requests
• Monitor spa supply levels and communicate replenishment needs to the Spa Supervisor
• Ensure all guest records, preferences, and contraindication forms are accurately maintained

Requirements

• 1 to 3 years of spa reception, front desk, or luxury hospitality experience required
• Working knowledge of spa services, treatments, and wellness terminology
• Experience with spa management software such as Mindbody, Book4Time, or similar
• Calm, composed demeanor with the ability to manage high-volume booking periods
• Strong verbal communication and interpersonal skills
• Genuine enthusiasm for wellness and luxury service

Flexibility to work mornings, evenings, weekends, and holidays

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