Business & Systems Analyst

Responsibilities

• Own and improve operational processes and workflows across the loan lifecycle
• Turn business needs into practical system and process solutions
• Work across platforms including Zoho CRM, Amazon Connect, n8n and Zapier
• Run workshops and discovery sessions to understand problems and identify opportunities
• Partner with Product and Technology to design operational workflows for new products and initiatives
• Build and manage integrations between systems using APIs, JSON and data
• Automate manual processes using low-code and no-code tools
• Write SQL queries to support reporting, analysis and data validation

Test, implement and release system and process changes

• Investigate and resolve system issues, bottlenecks and operational problems
• Create clear process documentation and help teams adopt new ways of working
• Build reports and dashboards that help teams understand performance and make better decisions
• Use data and feedback to continuously improve our systems and customer experience

Requirements

• You’re a curious, hands-on problem solver who enjoys improving how things work. You’re comfortable working with stakeholders and getting into the detail across systems, data and processes. You’ll bring strong analytical skills, technical curiosity and a genuine sense of ownership from problem through to solution.

Preferred

• Experience with automation tools such as n8n, Zapier or similar
• Experience with telephony or contact centre platforms such as Amazon Connect is a bonus

About the role

As a Business & Systems Analyst, you’ll help improve the systems and processes that support our loan lifecycle. You’ll work across Operations, Sales, Product and Technology to solve problems, improve processes and deliver better ways of working.

This is a hands-on role where you’ll work across systems, data and automation, taking ideas from discovery through to implementation and seeing the impact of your work.

You will ideally have

• 2+ years’ experience in business analysis, systems analysis, operations or a similar role
• Strong experience with a CRM such as Zoho, Salesforce, HubSpot or similar
• Strong SQL skills and confidence working with data

Experience with APIs, integrations and JSON

A track record of improving processes and implementing system changes

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.