Telesales Coordinator (AI Channels)

Responsibilities

• Own the telesales AI agent operation and development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
• Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
• Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
• Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
• Partner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Requirements

• Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
• Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
• Experience managing external vendors and technology partners.
• Project management skills with the ability to communicate effectively across functions and levels of seniority.
• Fluency in English (written and spoken).
• Beginner to intermediate SQL skills.
• Experience designing and interpreting A/B tests.

Preferred

• Hands-on experience working within or alongside sales channels.
• Knowledge of conversational AI or speech analysis.
• Experience building AI-driven solutions that deliver measurable business results.

This role

The telesales Coordinator for AI Channels, would lead the growth and performance of the voice bot channel by owning operations, optimizing customer journeys, and scaling capabilities through AI-driven tools (e.g., voice bots, text bots, and automation) to maximize customer conversion and engagement.

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium

13% Saving funds

• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening