Senior Forward Deployed Engineer (FDE)

Responsibilities

• Customer operational and workflow discovery.
• Current-state and future-state workflow design.
• PackageX workflow configuration and hands-on solution building.
• Pilot setup, testing, and technical validation.
• Technical and business value articulation.
• Customer relationships, communication, and stakeholder engagement.
• Enterprise opportunity ownership from discovery through pilot, commercial close, and implementation transition.
• Technology partners identification and relationship management.
• Develop and progress target accounts from prospecting and discovery through solutioning and close.
• Develop relationships across operational, technical, and executive customer stakeholders.
• Translate technical solutions into clear operational and business value.
• Qualify, progress, and own enterprise opportunities through customer decision and commercial close.
• Travel to customer sites for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities.
• Partner with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial process.
• Configure workflows, rules, forms, logic, automations, and solution components.
• Test workflows and troubleshoot configuration, workflow, data, integration, and operational issues.
• Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions.
• Build repeatable workflow playbooks by industry and use case.
• How This Role Works With Implementation & Value Realization Leadership
• The Senior FDE owns technical solutioning, workflow configuration, customer relationships, and opportunity progression through commercial close. After close, Technical Implementation & Value Realization owns the implementation program, adoption, measurable value, renewal, and expansion. The FDE remains actively involved in workflow configuration, technical solution integrity, significant solution changes, and technically complex expansions.
• These roles work closely together: the FDE ensures the solution is built correctly and helps win the business, while Implementation & Value Realization ensures it is deployed, adopted, and expanded successfully.
• Build and demonstrate working PackageX solutions.
• Develop credibility with business and technical customer stakeholders.

Preferred

• Experience with logistics, supply chain, manufacturing, distribution, warehousing, or physical retail operations.
• Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.
• Experience with AI, computer vision, workflow automation, robotics, IoT, or physical AI.
• Founded a company, even if that didn’t work out.

Key Traits

• Customer-facing with a hands-on, builder mentality.
• Commercially curious and comfortable discussing business value.
• Technical, structured, and operational.
• Strong workflow and systems thinker.
• Strong customer presence and relationship-building ability.
• High ownership from problem discovery through customer decision.
• Able to simplify, configure, and test complex workflows.
• Comfortable being in the field with customers and in ambiguous environments.
• Strong documentation discipline and a habit of asking thoughtful, clarifying questions.
• Low ego, high ownership, proactive, and detail-oriented.
• Strong bias towards winning a deal and getting customers live.

Our operating model is simple

Execution. Verification. Evidence.

Role Overview

PackageX is looking for a

Senior Forward Deployed Engineer to work directly with prospects, customers, technology partners, platform, AI, and GTM teams to understand complex physical operations, design and build high-value workflows, establish ROI, and move enterprise opportunities from discovery through commercial close and go-live

This is a highly customer-facing commercial and hands-on engineering role. You will own customer relationships and enterprise opportunities while remaining hands-on in workflow design and configuration.

Reports to

Chief Technology & AI Officer, with GTM coaching and commercial operating support from the CEO and Head of GTM AI.

Location

This is a U.S. based role, with remote or hybrid flexibility depending on candidate location and company needs.

Travel

Regular customer-site travel required for discovery, workflow mapping, operational walkthroughs, pilots, executive readouts, strategic customer engagements and relationship building.

Target base salary

• $150,000–$175,000, depending on experience, qualifications, and location.
• Performance-based bonus tied to qualified opportunity progression, workflow quality, successful pilots, customer value creation, and ARR/commercial outcomes.

Expected total compensation

• $200,000–$250,000 OTE, based on achievement of commercial and sales performance outcomes.
• The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role.

What Success Looks Like

Within the first 90 days

• Independently run operational and commercial discovery.
• Build current- and target-state solution design.
• Begin multithreading strategic accounts.
• Identify and articulate customer value.
• Progress assigned enterprise opportunities with clear next actions.
• Run successful pilots and executive readouts.
• Use GTM processes and AI tooling consistently.
• Demonstrate growing commercial judgment and ownership.
• Identify reusable workflows and platform patterns.

Ideal Background

• 5–8 years in forward-deployed engineering, solutions engineering, technical sales, solutions architecture, or technology consulting.
• Experience working directly with enterprise customers.
• Experience configuring or implementing enterprise software platforms from sales discovery to solution design and go-live.
• Experience owning substantive customer relationships, not only supporting another customer-facing lead.
• Able to connect technical solutions to operational outcomes and business value.
• Strong commercial aptitude and interest in owning qualification, executive engagement, opportunity progression, and closing.
• Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies.
• Comfortable with APIs, integrations, configuration logic, and technical documentation.
• Strong communication skills with both business and technical stakeholders.
• Comfortable creating structure in fast-moving, ambiguous environments.
• Strong curiosity about logistics, supply chain, and physical operations.

Benefits & Perks

• Competitive medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and company holidays.
• Remote or hybrid work flexibility, depending on location and business needs.