Level 2 Deskside Support Engineer

Responsibilities

• Provide deskside support for PCs, laptops, peripherals, and software-related issues
• Resolve escalated Level 2 incidents and service requests
• Troubleshoot and support Windows 10 and Windows 11 environments
• Administer and support Microsoft 365 services
• Provide VPN and network connectivity support
• Support business-critical applications and end users
• Perform device imaging, configuration, deployment, and replacement activities
• Manage Intune, SCCM, and Windows Autopilot deployments
• Administer Active Directory and Azure Active Directory environments
• Support Exchange Online services
• Manage user accounts, permissions, and identity-related requests
• Assist with local office IT infrastructure support
• Deliver onsite and remote end-user support
• Diagnose and resolve hardware, software, and application-related issues
• Maintain accurate incident documentation and ticket management records

Requirements

• German & English
• Minimum of 2 years of professional experience in IT support within enterprise environments

Preferred

• Experience supporting international enterprise environments
• Knowledge of endpoint management and modern workplace solutions
• Familiarity with network fundamentals and VPN technologies
• Previous experience in manufacturing or industrial environments
• Relevant Microsoft certifications

Location

Oberösterreich, Austria

Start

November 2026

Duration

Full-time engagement throughout November 2026, followed by ongoing backfill support coverage from December 2026 onwards

Capacity

100%

Your Responsibilities

As a Level 2 Deskside Support Engineer, you will serve as a key point of contact for end-user support and workplace services, ensuring the efficient operation of IT systems and infrastructure.

Strong hands-on experience with

• Windows 10 / Windows 11
• Microsoft 365
• Active Directory
• Azure Active Directory
• Exchange Online
• Intune, SCCM, and Windows Autopilot
• Experience working with IT Service Management (ITSM) processes
• Practical experience with ticketing systems
• Strong troubleshooting and analytical skills
• Professional, customer-focused, and service-oriented mindset
• Good communication skills in German and English