Product Operations Specialist – Business Systems Analyst (Fixed Term Contract)

Responsibilities

Requirements Gathering & Business Analysis

• Collaborate with global stakeholders (Product, Pricing, Finance, Sales, Operations) to gather, analyse, and document business and system requirements for product catalogue, SKU, and pricing configuration.
• Question the “as is” and explore options for the “to be”, recognising that what is being asked for is not always what is needed.
• Act as a liaison between your team, the Enterprise Applications team (e.g. developers, IT architects) and business stakeholders to ensure requirements are accurately understood and implemented.
• Product
• Pricing
• Catalogue

Management

• Enable a gradual roll out of market-specific catalogue configurations, ensuring product structures, rules, naming conventions, and descriptions are consistent, accurate, and aligned to Keyloop standards.
• Coordinate price book and lifecycle management for each new product or regional market launch.
• Support testing & acceptance of catalogue and pricing changes, working with development and test teams to close defects.

Business Process Analysis

• Analyse current product and pricing processes to identify gaps, inefficiencies, and opportunities for automation or optimisation.
• Work with stakeholders to optimise processes across catalogue management, pricing governance, and quote-to-cash systems.
• Create epics, user stories, use cases, process maps, and data flow diagrams tailored to product and pricing systems.
• Assist in the development of test cases and testing procedures for new or updated product and pricing configurations.
• Develop and maintain user manuals, system documentation, and training materials for product and pricing systems.

Data Quality, Reporting & Governance

• Define and enforce data quality standards across the product catalogue, pricing configuration, and programme tracking artefacts.
• Run regular data health checks, surfacing anomalies and driving remediation.
• Document programme processes, decisions, and operating models in Confluence to create an enduring source of truth.
• Provide clear, timely communication to stakeholders regarding product and pricing changes, expected impacts, timelines, and training, to ensure smooth adoption

Requirements

• 2–4 years of experience in Product Operations, Programme Management or Business Analysis within a software development environment.
• Demonstrable experience of
• a
• Strong analytical skills with experience defining and tracking programme KPIs and operational metrics.
• Proficiency

Role overview

This is a

9

-month fixed-term contract role within

Keyloop's

Product Operations function, specialising in Product & Pricing.

The Product Operations Specialist – Business Systems Analyst (Product & Pricing) bridges the gap between business needs and technical solutions for

Keyloop's product catalogue, SKU structure, and pricing configuration. Working closely with Product, Pricing, Finance, and Sales teams, this role ensures that product and pricing requirements are accurately captured, documented, and delivered into our CPQ, CRM, and billing systems.

The ideal candidate combines business analysis discipline with strong product and pricing domain knowledge, attention to detail, and the ability to navigate complex, multi-market product and pricing structures at pace.

You will be working closely with a dedicated Project Manager and a

Product Operations Specialist to help us deliver change

Essential skillsets & experience

Demonstrable experience supporting multi-market product rollouts or large cross-functional programmes.

ctively us ing

• AI tools day-to-day (e.g. Copilot, Claude) to speed up analysis/documentation
• Knowledge of product lifecycle management and software development processes, including Agile methodologies.
• with workflow and collaboration tools (Jira, Confluence, or similar).
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and seniority levels.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."