Operations Manager - Greenville SC

Responsibilities

• Develop and manage the branch operational plan that meets the company’s goals and objectives.
• Manage the day-to-day activities that are required to maintain operations in a branch
• Assisting in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions.
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Manage branch expenditures within budget guidelines
• Analytically review branch data and information; provide and execute on solutions when needed
• Inspire excellence; embody our Core Values

Lead, develop and manage direct reports

• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs

Preferred

• Experience with service and installation programming preferred

Bachelors Degree

• Experience with service and installation Management or related field
• Ability to accurately measure the dimensions and determine installation processes for windows and doors
• Knowledge of applicable building codes and construction techniques
• Previous work experience recruiting independent contractors
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce or MS Dynamics experience a plus

Core Role Responsibilities

Ability to obtain or maintain all required local, state and federal licenses and certifications

Basic Qualification

At least 7 years of service industry experience

At least 4 years of progressive leadership experience

• At least 3 years experience in managing the financials of a branch/P&L
• Driving record that meets company’s insurance standards

Preferred Qualifications

#LI-NB1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.