Customer Success Manager

Responsibilities

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Monitor and analyze customer's usage of our product.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

Requirements

• Fluent in English.
• At least 3 years of prior account management experience.
• High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.

❤️ Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.