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Customer Service Coach

Lessen

This job is closed: the employer no longer lists it.

Responsibilities

  • Dispatch Work Orders
  • Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures
  • Subject Matter Expert –
  • Data Entry
  • Enter information into our database and ensure consistency and accuracy
  • Billing -
  • Adhering to internal billing procedures and issuing payments as needed
  • Professionalism
  • Leadership
  • Monitor team chats and in person inquiries while providing accurate information related to processes and procedures
  • Coaching
  • This role will complete shadowing and process audits to gather feedback for both agents and process improvement

Requirements

  • Education level – High School diploma

What You'll Do

Knowledgeable on dispatch and emergency vendor sourcing processes

Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data

Flexibility

Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch

What You Need

Previous experience (> 4 years) in customer service call center environment essential

Trades knowledge or dispatch experience required

Flexibility, adaptability and able to juggle multiple projects and priorities in a fast - paced environment

Why Lessen

  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities

All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.