Revenue Operations Analyst - Customer Experience & Partner Operations

Responsibilities

• Owning of key metrics definition and periodic (Weekly, monthly, quarterly) reporting including renewal, retention, upsells, GDR, NDR, Logo retention
• Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on Hubspot
• Documentation of Partnership processes, workflows and process adherence
• Build and maintain partner pipeline and program reporting

The mission -

Build the operating backbone for Customer Experience and Partnerships by ensuring our processes, systems, and data work together seamlessly. You’ll own the instrumentation of key workflows in HubSpot, establish reliable metrics and reporting, maintain operational hygiene, and turn GTM data into clear insights for the teams making decisions. The goal is simple: make CS and Partnerships easier to operate, easier to measure, and easier to scale.

Where you'll leave your mark?

Own the Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot

Documentation of CX processes, workflows and process adherence

Support recurring GTM operations requests across both CS and Partnerships including variable pay calculations, adhoc data requests

The kind of builder we're looking for -

• 3-5 years of experience in Revenue Operations preferably in Customer Success and/or Partnership Operations
• Hands-on experience with Hubspot including building workflows, properties, reports and dashboards
• Working fluency in SaaS metrics - ARR, MRR, GDR, NDR, Churn, Partner sourced and Partner influenced ARR
• Demonstrated experience in maintaining data hygiene and catching errors / process deviances
• Ability to learn new AI tools, technologies and processes
• Strong attention to detail and ability to collaborate effectively with various stakeholders

How we care for our Sprinters?

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
• We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.