IT Assistant

Responsibilities

• Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration
• Responds to questions/helpdesk tickets, whether in person, over the phone or via email
• Triage and assign helpdesk tickets to the team as they arrive

Installs, modifies and repairs computer hardware and software

• Deploys and cleans-up computers, mobile devices, and computer peripherals
• Maintains current and accurate inventory of technology hardware, software and resources
• Complies with and enforces internal policies, processes, and procedures
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
• Performs other duties as requested

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience
• A foundational understanding of how software and operating systems work

Excellent listening, communication and problem-solving skills

• Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations

Position Summary

This role will support our IT team at Scholes Electric. Under general supervision, the IT Assistant will perform a variety of computer- and network-related tasks in support of the organization’s information technology function.