Master Plumber

Responsibilities

• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Independently diagnose and complete complex plumbing jobs.
• Perform work in accordance with applicable plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a technical resource for other plumbers and provide guidance when needed.
• Evaluate workmanship and identify safety, code, or quality concerns.
• Help maintain high standards for workmanship, safety, professionalism, and customer service.
• Coach, mentor, and provide constructive feedback to other plumbers.
• Lead by example and demonstrate strong technical and customer-service standards.
• Clearly explain diagnoses, recommendations, and repair or replacement options to homeowners.
• Communicate professionally with customers and provide an exceptional service experience.
• Complete accurate service notes, estimates, invoices, photos, and other required documentation.
• Use tablets, mobile applications, and field-service software to manage daily work.
• Work collaboratively with dispatch, customer service, and other team members to keep jobs moving efficiently.

Requirements

• Ability to independently diagnose and complete complex plumbing work.
• Strong technical troubleshooting and problem-solving skills.
• Ability to evaluate workmanship and identify safety, code, or quality concerns.
• Strong communication and customer service skills.
• Confidence explaining technical findings and appropriate solutions to homeowners.
• Professional judgment and the ability to lead by example.
• Strong organization and documentation skills.

What You’ll Do

Diagnose, repair, replace, and install residential plumbing systems.

What We’re Looking For

• Extensive residential plumbing service, repair, and installation experience.
• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
• Ability to coach, mentor, and provide constructive feedback to other plumbers.
• Previous experience providing field leadership or overseeing the work of other technicians preferred.
• Comfortable using tablets, mobile applications, and field-service software.
• Valid driver’s license with an acceptable driving record.
• Active Master Plumbing license as required by applicable state and local regulations.

What Success Looks Like

Success in this role means being someone the team can rely on when plumbing work is complex, a technical challenge needs to be solved, or another plumber needs guidance. You’ll continue producing quality work in the field while helping raise the performance of the team around you. Your experience and leadership will help reinforce the standards Ainsley Heating & Air is known for— quality workmanship, professionalism, safety, and exceptional customer care.

Ready for What’s Next?

If you’re an experienced Master Plumber who takes pride in your work, enjoys solving complex problems, and wants the opportunity to make a greater impact through your experience and leadership, we want to hear from you.

Join Ainsley Heating & Air and help us create extraordinary experiences for our customers, our team, and our communities.

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