IT Administrator (SysOps)

Responsibilities

• Regional SaaS & MDM Escalation
• Act as the primary escalation path during local office hours for tools managed by the global team (including
• Slack
• Jamf
• Tier 2/3 Resolution:
• Resolve complex technical issues that standard IT support cannot handle, ensuring seamless operation for the local team before the global admins come online.
• ISO 27001 Compliance & Audit
• Help prepare the IT environment for
• audits by maintaining strict access controls and change management records.

Requirements

• Typically 3–5+ years in systems administration or a similar operational role.
• Experience running audits/reports and presenting findings.
• Exhibits patience and resilience under pressure.
• Detail-oriented and strong organizational skills.
• Strong verbal & written communication skills.
• Self-sufficient, proactive, and ready for a challenge.
• Strong problem-solving and critical thinking abilities.

Regional Support

• Google Workspace, and
• Intune

Audit Readiness

ISO 27001

Evidence Collection

• Be an active participant in audit interviews, providing "point-in-time" evidence such as access logs, termination of access reports, and proof of system patching.
• Background Sought

Cloud-Based Business Platform Administration

Google Workspace, Slack Enterprise Grid and Atlassian Org Administration.

Identity & Endpoint Management

• OneLogin, Jamf, Intune, and Action1.
• Bonus points for experience with automation or APIs.
• Familiarity with at least one scripting language.

General Requirements

• Flexibility in working hours.
• #LI-SC1

#LI-Hybrid

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.