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AV Operations Specialist

Figure

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Responsibilities

  • Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
  • Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).
  • Assist in building and documenting standards and IT policies across the company.
  • Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
  • Act as backup point of contact for AV support when lead is unavailable.

Requirements

  • 2-3 years in IT or AV support, operations or installation, including experience in:
  • AV/VC systems knowledge in a corporate environment.
  • Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
  • Proficiency with Windows, Mac and Linux operating systems.
  • Experience managing Google Workspace and Okta IDP.
  • Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).
  • Excellent customer service, problem solving and teamwork abilities.

Preferred

  • Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.
  • Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.
  • Direct experience with Logitech & Neat hardware and management tools.
  • Scripts or basic automation for device configuration.
  • Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,
  • Experience operating within a globally distributed, fast paced enterprise environment.

Bonus Qualifications

The US base salary range for this full-time position is $85,000 to $125,000 base per year.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.