Collections Specialist

Responsibilities

• Build relationships with customer finance contacts and proactively follow up on outstanding invoices through phone, email, and written correspondence.
• Navigate customer vendor portals, purchase order requirements, and invoice submission processes to prevent and resolve payment delays.
• Investigate and resolve billing disputes and payment discrepancies, including short payments, unapplied cash, and deductions, in partnership with internal teams.
• Negotiate payment arrangements within approved guidelines and manage consumer collections in compliance with FDCPA and applicable state regulations.
• Process payments, adjustments, and credits accurately while maintaining detailed collection records and account notes.
• Prepare aging reports, collection forecasts, and management updates, and support month-end accounts receivable close activities.
• Perform other related duties as assigned.

What we value in this role

• Strong verbal and written communication skills, with the ability to build relationships and communicate professionally with finance and executive-level contacts.
• Excellent negotiation and problem-solving skills, with the ability to resolve collection issues while maintaining positive customer relationships.
• Solid understanding of B2B invoicing and collections, including purchase orders, payment terms, remittance, deductions, and customer AP/e-invoicing processes.
• Highly organized and detail-oriented, with the ability to accurately maintain financial records and prioritize a high volume of accounts based on balance, risk, and aging.
• Calm, professional, and courteous under pressure, with sound judgment when handling sensitive and confidential financial information.
• Proficiency with Microsoft Office Suite, particularly Excel; NetSuite experience preferred.
• 1–3 years of experience in commercial collections, accounts receivable, or a related finance role.
• Consumer collections experience and knowledge of FDCPA and applicable regulations preferred.
• Commitment to financial integrity, operational excellence, and alignment with Clickstop's Core Values.
• In this role,
• Communicate and Impactful stand out.

What Clickstop provides

• A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Effective and impactful cross-department collaboration opportunities with our highly dynamic

Clickstop teams

Recognition for personal, team, and company accomplishments - Clickstop’s success is a reflection of your engagement and excellence!

We offer

• great full-time benefits including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in! Benefits include
• Health Insurance ($0 Premium option), Dental & Vision Insurance
• PTO, Paid Holidays, and Birthday and Volunteer Time Off
• Life and Disability Insurance

401K Match

ESOP – After one full year of service and minimum hour requirement is met

This is hybrid capable.

Note: For hybrid/remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

Must be authorized to work in the United States.

Employment is contingent upon the completion of a satisfactory background check.

Clickstop is an Equal Opportunity Employer.