Field Service Technician - Remote, Milan

Responsibilities

• Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
• User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
• Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

Break-Fix & Maintenance (On-Site)

• Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
• Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
• Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.

Requirements

• You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.
• the soft skills required to teach others how to use that technology.

Fluency in

• English and Italian (C1-C2). You can explain complex technical concepts simply and effectively.
• Valid driver’s license (B) is required.

Preferred

• Fluency in German/French
• Passion for 3D printing and emerging technologies

The Challenge

Installation & Customer Training (On-Site)

Logistics & Reporting

• Visit Volume: Execute a high volume of activity.
• Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
• Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile

You are based in

Milan or within a 45-minute drive (highly preferred due to hub connectivity).

4 year degree - preferably STEM degree

You have a strong technical background (electromechanical/hardware) and

Bonus Skills

Experience in rapidly-growing startup environments

Our Perks

• Shares in the company (we're a double unicorn company!)
• Overtime payment eligibility
• Learning and development budget

Fun team events

We build amazing things. Come join us!

Even if you don't check every box, but see yourself contributing, please apply.

Help us build an inclusive community that will change the face of 3D printing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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