Scrum Master

Responsibilities

• Lead and coach multiple Scrum teams to ensure predictable, high-quality, end to-end delivery.
• Facilitate all Agile ceremonies and uphold Scrum principles, bswift standards, and delivery discipline.
• Collaborate with Product Owners on backlog refinement, sprint readiness, and alignment with business priorities.
• Proactively identify, escalate, and remove impediments to maintain smooth execution.
• Coordinate cross-team dependencies, risks, and release planning while ensuring transparent communication with stakeholders.
• Drive continuous improvement using metrics, retrospectives, and best practices to strengthen team performance and delivery.
• Mentor and develop team members and junior Scrum Masters to foster a high-performance, self-organizing culture.
• Ensure teams meet quality standards, maintain accurate Agile tracking systems, and deliver according to definition of done.
• Support organizational initiatives including PI Planning, capacity planning, governance activities, and process optimization.

Requirements

• Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field (or equivalent experience).
• 2-5 years of hands-on experience as a Scrum Master supporting software development teams.
• Proven success leading multiple Agile teams in a complex, scaled environment.
• Experience with Agile transformation, continuous improvement initiatives, and delivery governance.
• Familiarity with DevOps workflows, release processes, and modern engineering practices.
• Experience in enterprise SaaS, healthcare, HR tech, or benefits administration domains (preferred).
• Deep knowledge of Agile frameworks (Scrum, Kanban, SAFe) and practical application in real-world teams.
• Strong skills in facilitation, conflict resolution, coaching, and servant leadership.
• Ability to interpret and use delivery metrics to guide decisions and improvements.
• Understanding of product lifecycles, SDLC, project management fundamentals, and quality standards.
• Excellent communication and collaboration skills with the ability to influence across teams.

Preferred

• CSM, PSM, SAFe Scrum Master, PMI-ACP, or equivalent Agile certifications.

Position Summary

You will join the team as a Scrum Master, responsible for guiding and enabling multiple Agile teams at bswift. This role is responsible for driving delivery excellence, strengthening Agile practices, and fostering a culture of continuous improvement across cross-functional product teams.

You’ll work closely with software developers, product managers, and cross-functional teams to deliver reliable, secure, and performant services that enable seamless user experiences.

Responsibilities

Knowledge, Education, and Experience

Experience

• Strong experience in backlog management, sprint planning, release coordination, and cross-team delivery.
• Demonstrated ability to manage dependencies, risks, and stakeholder communication across distributed teams.

Knowledge & Skills

Hands-on expertise with Agile tools such as Jira, Azure DevOps, Confluence, or similar.

Certifications (Preferred)

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Comprehensive Health Benefits

: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family.

Competitive Compensation

: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Hybrid work-model

With flexible working hours

Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution

Professional Development

• : Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact

: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We

Pursue Excellence, Embrace Accountability, Deliver Superior Service,

and strive to

Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!