Operations Manager | Washington DC

Responsibilities

Be Our Ultimate Hospitality Leader

• Coach your GMs to build the systems, behaviors and processes that keep our hospitality standards high every shift, whether you're in the store or not.
• Take an active role in turning around struggling stores and launching new stores in your area.

Run a Tight PnL

• Take quarterly sales forecasts from HQ, translate them store by store and make sure every GM knows what's coming (growth, slowdowns, seasonality, new openings nearby).
• Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas against them.
• Help GMs calibrate inventory to forecast demand, and set clear guardrails so no store is badly overstocked or running short.

Build and Develop an A-Team

• Master your stores' KPIs and PnL, and set clear priorities for your area every week and every quarter.
• Work with each GM to build a plan for their store, then stay close as they carry it out and push the numbers in the right direction.

Requirements

• Experience leading multiple locations (3-10) and developing the managers who run them.
• you have strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next.
• you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act on.

Hold the bar

Check standards across your area through regular store visits and data, and hold GMs accountable for closing gaps fast.

Develop your GMs

Grow GMs into future leaders through our training pathways, regular 1:1s and direct feedback.

Own the talent pipeline

Calibrate hiring and promotion decisions across your area and set quarterly succession targets from barista to GM, so every store has its next leader ready.

Build an area-wide culture

• Turn your stores into one team that shares what works and backs each other, with a culture that's distinctly Blank Street: fast-moving, high-energy, collaborative and fun.
• Operate Strategically

Land change and innovation

Roll out new initiatives across your area, from menu launches to tech tools. That means clear comms, hands-on training and real buy-in from your teams, then tracking adoption until it sticks.

Who We’re Looking For

5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.

Passionate about hospitality

you love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managed.

People leader

you have developed managers in the past and are able to hire an A* team, coach, make decisions and lead through change.

Excellent communicator

you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops).

Availability Requirements

• Able to travel regularly between stores within your market.
• Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

$100,000 - $125,000 annual base salary

Blank Street believes this salary range is accurate for this role in New York City at the time of posting. Final compensation will depend on factors such as experience, skills, qualifications, and location. In addition to base salary, this role is eligible for a competitive total rewards package, which may include benefits, paid time off, and other perks. The posted salary range may be updated from time to time.

15 days of paid annual leave (on top of company-observed holidays and sick time)

Three health plan options, with full coverage available for two employee-only tiers.

Commuter benefits

Parental leave

Bereavement leave

• Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag