Research Operations Associate

Responsibilities

Keep research delivery running

• Own day-to-day delivery and escalations across live research projects, including participant recruitment and panel management
• Coordinate scheduling and resourcing across product, research and partnership teams
• Support on-site field studies, getting close to the operators and warehouses we build for

Build the systems that help us scale

• Shape how we work: intake and briefing processes, workstack tracking, debrief templates, documentation, incentives and scheduling
• Run and evolve our Notion Hub and Slack channels, so insights travel easily across teams
• Help build workflows, tooling and automation that scale our delivery and reporting
• Turn newly greenlit product bets into repeatable delivery processes

Turn insight into impact

• With the Lead and Analyst, capture and catalogue insights as clear, presentation-ready write-ups for internal and external audiences, and share them company-wide through Notion and Slack
• Track feedback and performance data daily, feeding our weekly and monthly insight reports
• Maintain the shared operating dashboard, KPIs and OKRs

Build relationships and protect trust

• Work with Customer Success to build and maintain access to operators, site managers and decision-makers across customer accounts
• Keep our research tools and practices GDPR-compliant, and keep our consent and data-handling guidance up to date

Requirements

• Around 4 years' experience in operations, programme coordination, delivery or research ops
• Strong organisation, and confidence juggling multiple SLAs and stakeholders at once
• Comfort with workflow tools and dashboards, such as Notion, Basecamp, SurveyMonkey, Slack and Pendo
• High standards, outstanding results,

What you'll bring

Curiosity about research and a wish to move towards research execution over time

*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

Impact

Big challenges, bigger results

Commitment

All in, every time

One mission, shared success

Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be trusted to push boundaries, take ownership, and deliver breakthrough results.

You will also receive

• Share options
• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance

Income protection

• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year

Full meals onsite in Wallingford

Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Please note: We are unable to provide relocation or sponsorship for this role.