VP of Operations - North

Responsibilities

• Partner with CEOs and operational leaders to improve business performance and execution
• Drive operational rigor across service delivery, utilization, project delivery, customer experience, and KPI management
• Identify operational gaps, risks, and improvement opportunities across the portfolio
• Support leadership teams with strategic planning, accountability frameworks, and operational best practices
• Help improve pricing discipline, productivity, and profitable growth initiatives
• Share best practices and operational insights across portfolio companies
• Support post-acquisition operational integration and maturity initiatives where applicable
• Build strong relationships with local leadership teams through influence and credibility rather than centralized control
• Own the monthly reporting cadence for the region, including preparation and delivery of performance reports to the Regional CEO and portfolio leadership
• Analyze operational and financial data (PSA metrics, utilization, service margins, customer health) to surface trends, risks, and improvement opportunities
• Support the annual budgeting process and ongoing forecasting across portfolio companies, partnering with CEOs and finance teams
• Prepare monthly MD&A; commentary on regional performance, explaining variances against budget and forecast
• Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-OpCo working sessions

Key Responsibilities

Frequent travel to embed within MSPs (located primarily in Canada), expect 1–2 weeks a month

Requirements

• Experience leading operations within an MSP or IT services organization - this is required
• Strong understanding of service delivery, PSA metrics, utilization, project operations, growth, and customer success

Proven ability to improve operational performance and scalability

• Executive presence with the ability to influence CEOs and senior leaders
• Comfortable operating across multiple businesses and leadership styles

Data-driven with strong operational and financial acumen

Candidates can be based anywhere with a preference for Vancouver, BC or Chicago, but must have the ability to travel within Canada and the United States up to 50% of the time

What Makes This Opportunity Unique

• Exposure to multiple MSP businesses, leadership teams, and operating models
• Ability to influence performance at scale across a growing portfolio

High visibility role working directly with executive leadership

Opportunity to shape operational strategy and best practices across the region

Significant long-term growth potential within a rapidly growing platform

This role is best suited for someone who has already “solved” operational problems inside MSPs and now wants broader impact and exposure rather than just a larger single-company seat. If this sounds like you, apply below!

Base salary range for the role is targeted at $150,000 - $200,000 (DOE) + annual bonus potential.