Benefits Content and Implementation Manager

wellist

Responsibilities

Own assigned client benefit implementations from intake through approval, delivering complete, accurate work against established timelines and quality standards and ensuring employees can easily find and use the programs and resources that apply to them.
Partner with domestic and international clients, brokers and point solution providers to understand each employer’s benefits portfolio and available resources.
Lead discovery conversations to capture the full scope of each employer’s portfolio, down to individual programs, services and hidden gems.
Develop deep knowledge of assigned client portfolios and serve as an internal resource throughout implementation and ongoing client work.

Review complex benefit materials and identify the programs, services and hidden gems that should be represented in Wellist.
Apply Wellist’s tagging and eligibility frameworks precisely so employees are connected to resources relevant to their needs, benefits and eligibility.
Translate complex benefit information into clear, accurate and employee-friendly content that helps people understand what support is available and how to access it.
Coordinate review and approval with clients and benefit partners, ensuring resource work meets Wellist’s standards for accuracy, completeness and usability.
Work closely with Client Success, Analytics, Development, Support and Benefits Operations throughout implementation and ongoing client work.
Answer cross-functional questions about assigned client portfolios and help teams understand the benefits, resources and eligibility structures represented in Wellist.
Keep client value and the employee experience at the center of the work.

Identify high-value programs, redundancies, overlaps and gaps encountered through client portfolio work.
Bring benefits expertise and qualitative insights from client builds to Client Success, Analytics and other teams to inform analysis and recommendations.
Identify opportunities to improve the quality, consistency and efficiency of Wellist’s resource processes.
Have the opportunity to contribute to process, technology and AI-enabled improvements that help Wellist deliver high-quality work at greater scale.
You take on more ownership of client builds and client communication and become a trusted expert on client benefit portfolios. You contribute insights that improve our processes, technology and ability to deliver measurable value at scale.

2–4 years of experience in benefits administration or management, benefits consulting or brokerage, vendor implementation or onboarding, HR, healthcare, operations, analytics or a related field.
Demonstrated ability to own complex, detail-intensive projects involving multiple stakeholders and significant amounts of information.
Exceptional attention to detail and a high personal standard for accuracy and completeness.
Strong analytical and problem-solving skills, with the ability to make sense of complex information and apply frameworks consistently.
Excellent writing skills and the ability to translate complex benefit offerings into clear, engaging employee-facing content. Experience in benefits, communications or content writing is a plus.
Strong organizational and interpersonal skills and the ability to manage multiple priorities and deadlines without sacrificing quality.
Comfort working independently while remaining accountable to shared team goals.
Comfort with technology platforms and AI tools and an interest in using technology to improve the quality and efficiency of your work.
Experience working in high-growth or resource-constrained environments where adaptability, ownership and follow-through are essential.

You understand Wellist's approach to resource identification, content, tagging and quality.

You are certified to build listings to our standards and begin working on assigned client builds.

You complete assigned client builds on time and to Wellist quality standards.

Help employees and their families find support when they need it most.

The quality of your work directly influences the employee experience and the value employers receive from their benefits investments.

Develop an unusually broad understanding of how leading employers design and deliver benefits and support programs.

Bring what you learn through execution into improvements in our processes, technology and AI-enabled workflows.

Work closely with colleagues across Client Success, Analytics, Development, Support and Benefits Operations.

Join a company recognized by Fast Company, MassTLC, Rock Health and more.