Program Manager, Vendor Service Delivery Lead

Responsibilities

• Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs.
• Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
• Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.
• Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting.
• Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets.
• Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.

Requirements

• Bachelor's degree in business, or technical discipline, or equivalent practical experience.
• 10+ years of experience and proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.
• Willingness and flexibility to work non-standard hours, as required, to collaborate with teams based in US and other regions.
• Ability to thrive in a high ambiguity, dynamic environment.

Preferred

• Experience working with fast-paced emerging technologies. Experience in SWQ / AI / Data Operations is a plus.
• Experience scaling vendor operations and bringing immature operations to maturity.
• Proficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks.
• Experience working in a multi-geography environment with US based teams.

You have

• Experience directing multiple scaled vendor supported operations running concurrently.
• Experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.

We prefer

Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines.

The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

• ₹7,000,000
• ₹8,350,000 INR