Principal Software Engineer - AI

Responsibilities

• Manage and optimize the interface between our AI agents and data.
• Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiatives.
• Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflows.
• Engineers who write integration tests, stress tests, instrument their own observability and debug end-to-end.

Requirements

• Proficiency in

MySQL

• and relational databases, with the ability to write complex, raw queries to feed high-scale enterprise data into agentic workflows.
• 10+ years of experience in software engineering, design patterns, and clean coding practices to large-scale web applications.
• Practical knowledge of model evaluation, experiment tracking, and performance monitoring in a production environment.

Preferred

• Real-time audio, WebRTC, VoIP (SIP/RTP), or media streaming

Who We Are

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.

The Job

We are looking for an experienced

Principal Software Engineer

to build and scale the

AI agent systems within our enterprise SaaS application. In this role, you will be responsible for the core engineering of agentic logic, frameworks, and the high-performance backend infrastructure required to support intelligent automation at scale.

Build AI Agent Frameworks

Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasks.

Develop Core SaaS Features

Engineer robust, full-stack enterprise web components, ensuring high performance and security across the application.

AI Agent Architecture

Expert-level ability to build and orchestrate autonomous agents capable of planning, reasoning, and executing multi-step tasks via reasoning loops (e.g., React).

Orchestration

Direct experience developing the internal logic and interface layers that allow LLMs to interact with APIs, databases, and system functions.

AI Reliability & Testing

Hands-on ability to create automated unit and functional testing suites specifically designed to validate non-deterministic AI agent outputs and workflows.

LLM Implementation

Extensive experience developing production-grade features using LLM APIs (OpenAI, Claude, etc.), including context window management, prompt optimization, and cost-monitoring.

AI-Assisted Development

Expert proficiency in using tools like GitHub Copilot or Claude to accelerate engineering velocity and maintain high code quality.

Production Go at scale

Strong grasp of Go concurrency patterns, memory management, garbage collection behavior, and profiling

Network & Systems Fundamentals

Deep comfort with Linux/POSIX systems, networking primitives (TCP/UDP sockets, WebSockets, gRPC)

High-reliability & Data Integrity

Proven experience designing transactional state machines, resilient webhook/event pipelines, and defensive API integrations.

Business Prioritization

Strong problem-solving skills focused on translating complex business needs into prioritized technical development.

Competitive compensation package

Stock options

100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability

Affordable Vision plan and optional FSA

• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments

Apple laptop (most roles)

And a team of highly experienced and kind colleagues!

HQ Office

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash
• Free Parking

Compensation

The base salary range is: $200,000 - $230,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to