Veterinary Receptionist

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Requirements

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Reliable, punctual, and professional; ability to work independently and as part of a team

Salary

• $17.00-$20.00 per hour dependent on skills and experience
• Schedule: four days per week, 7AM-5:30PM, Rotating Saturdays 7:45 AM-12:00PM

Qualifications

Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)

Proficient in Microsoft Office; comfortable learning new software and workflows

Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Meadowbrook Veterinary Clinic

As a full-service, AAHA-accredited veterinary medical facility in Peoria, Illinois, we pride ourselves on delivering top-notch medical, surgical, and dental care through our professional and courteous staff. Our team is highly skilled in PennHip evaluations, A-Stamp certifications, TPLO procedures, orthopedic surgery, abdominal ultrasounds, and echocardiography. We are dedicated to promoting responsible pet ownership, preventative healthcare, and providing health-related education.