Agent Experience Coordinator

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small customer portfolio by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Requirements

• 1-2 years of previous experience in customer service, office management, hospitality, or operations

Previous experience in real estate is a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empacustomer'sthe customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours

What We're Looking For

Ability to lift to 25 lbs

Perks that You Need to Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our

Compass Entrepreneurship Principles

diversity, equity, inclusion,

growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice