Loyalty Executive | LOOKFANTASTIC

Responsibilities

As

• Build strong cross-functional relationships and collaborate closely with trade, buying, commercial, marketing, campaign and CRM stakeholders to ensure day-to-day loyalty activity, BAU administration and larger campaign moments are planned and executed effectively.
• Support the Senior Loyalty Manager in project managing the planning and execution of the existing loyalty programme, while helping to identify opportunities for feature iteration, operational improvements and performance optimisation.
• Support ongoing reporting of project status, scheme performance and campaign performance against agreed KPIs, helping to turn results into clear updates and actionable recommendations for stakeholders across the business.
• Use existing data, reporting and wider market context to bring a clear point of view to loyalty conversations, working with the Senior Loyalty Manager to recommend activity that supports the growth and performance of Lookfantastics loyalty programme.
• Working with our CRM team to support loyalty promotion and transactional activity. Creating or reviewing customer communications and journeys across email and push messaging.
• The Loyalty Executive will also play a key role in supporting the Senior Loyalty Manager to ensure:
• All loyalty materials are in-line with new Lookfantastic branding
• Loyalty is integrated into relevant plans and communications, with activity executed effectively.
• The customer experience is audited, reviewed and continually optimised across onsite, in-app, CRM and offline touchpoints.
• International rollout projects for the loyalty scheme are supported as required.
• Omni-channel integration projects are supported as required

Requirements

• Highly articulate and confident communicator with strong influencing skills
• Self-motivated multi-tasker able to handle multiple projects with good time management

, you’ll

• Scheme benefits are being consistently delivered and opportunities to improve the execution of these benefits are identified
• What skills and experience do I need for this role?
• Experience working in a cross-functional role collaborating with multiple teams in different functions
• Comfortable analysing data, working with analytics software such as Tableau and Google Analytics, and drawing out actionable insights
• An interest in loyalty, CRM, customer lifecycle or customer retention, with previous experience in one of these areas considered desirable but not essential.
• Experience within retail, ecommerce or beauty is desirable but not essential.

Core Competencies

• Ability to collaborate with multiple stakeholders in a fast-paced environment
• Confident communicating with stakeholders at different levels, with the ability to manage updates clearly and proactively.
• Attention to detail
• Results driven
• Willingness to learn and develop

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

Subsidised bus pass from Manchester City Centre to our ICON office.

Up to 50% staff discount on THG brands.

On-site staff shop.

Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities at