Technical Support Engineer

We are an Emulated Data Collection team responsible for gathering essential data for a variety of programs. Our work focuses heavily on smart home and IoT security devices, encompassing both commercially available products and devices in early-stage development.

We are seeking a dedicated Technical Support Engineer to drive hardware readiness, manage equipment inventory, and provide technical field support for our data collection operations. In this role, you will lead the end-to-end technical preparation for project launches, taking ownership of flashing, configuring, and assembling hardware setups, as well as troubleshooting equipment issues for our field engineers. The ideal candidate is a practical, self-driven specialist with a solid foundation in QA, hardware, or network basics. If you are someone who can confidently manage physical hardware installations, work independently to keep project equipment fully operational, and thrive in a hands-on technical environment, this role is a great fit for you.

About squad

• To capture this data, we emulate real-world events using custom actions or predefined scenarios to create the exact conditions required.
• Our data collection takes place indoors and outdoors across diverse lighting and weather conditions.
• Throughout these scenarios, we interact with a wide range of subjects and objects, including people, cars, animals, packages, and custom objects such as doors, windows, and specific vehicle parts.

Responsibilities

• Flash, configure, and assemble hardware and device setups for project launches
• Provide hands-on field support, remote troubleshooting, and technical onboarding for engineers
• Perform physical hardware and network installations using power tools
• Manage full inventory tracking and maintenance for all office and field equipment
• Mitigate technical risks (e.g., backup power, spare devices) and administer team accounts
• Draft technical SOPs using AI tools (e.g., Cursor) and collaborate with cross-functional teams

Requirements

• Background in QA, hardware, software, or network basics

Familiarity with smart home, IoT, or embedded devices

• Hands-on proficiency with power tools (drilling, mounting, etc.) for physical setups
• Proficiency in Google Workspace, Jira, Confluence, and AI tools
• Strong communication, teamwork, and time management skills
• At least B1 level of English

Preferred

• Practical experience with CAD and 3D printing to create custom mounts, brackets, or protective cases
• Basic scripting skills (Bash, Python) or foundational system administration experience

Benefits

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member.
• Competitive compensation and perks. Annual performance review.
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.
• Gig-contract.
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation.
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
• Medical insurance is provided from day one. Sick leaves and medical leaves are available.
• Free meals, fruits, and snacks when working in the office.