Associate Collections Specialist

Responsibilities

• Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines and priorities.
• Responsible for managing a portfolio of assigned accounts receivables accounts
• Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
• Tasked with meeting and/or exceeding assigned collection targets

Research, identify and resolve unapplied payments

• Review contracts, orders and invoices to reconcile and resolve customer disputes
• Responsible for timely follow-up and regular updates to accounts receivable collection notes
• Some reports as determined by management

Qualifications

• 1-2 years of demonstrated experience managing a collections or an accounts receivable portfolio
• Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making

Strong Written and verbal communication skills required

• A strong attention to detail and the ability to complete job duties with a high degree of accuracy
• Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
• Familiar with Microsoft Excel, Word, and Outlook

Flexibility in work schedule when required

Must be able to work as part of a team with peers and leadership within organization.

Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice:

https://www.solarwinds.com/applicant-privacy-notice