Candidate Experience Coordinator, Cambridge, MA

Responsibilities

Own the Candidate Experience Architecture

• Orchestrate complex, interdisciplinary interview loops across multiple time zones with speed and efficiency, proactively managing any last-minute changes with candidates, interviewers, and hiring managers.
• Proactively flag recurring scheduling challenges or process delays. You won’t just follow the process; you will help evolve it by suggesting improvements and piloting new workflows.
• Enablement & Strategic Partnership
• Utilising AI, you will assist in documenting core processes for TA, creating clear and consistent guides for everything from complex scheduling to offer approval workflows. Additionally, you will ensure effective training for any new coordinators and wider TA members.

Requirements

• A strong focus on providing the best possible candidate experience, with the empathy to manage relationships through the entire recruitment lifecycle.
• Experience using online calendar/meeting applications (G-Suite preferred) and a data-driven approach with a strong desire to advocate for clean data.
• Experience scheduling and complex coordination across multiple time zones.
• The ability to learn complex systems quickly and a willingness to question "how things are done" to find better solutions.

Your impact

As a Candidate Experience Coordinator, you are the engine of our Talent Acquisition (TA) function. You won’t just support recruitment; you will architect, own, and lead the candidate journey through interdisciplinary collaboration.

Overseeing complex global scheduling, you will own the holistic end-to-end candidate experience— running an efficient and exceptional interview process from the first touchpoint to the final stages. You will drive data integrity to influence hiring decisions, whilst also serving as a process engineer who identifies bottlenecks and implements smoother workflows. This position is designed as a launchpad for your career, giving you interdisciplinary visibility and significant project ownership across the talent acquisition lifecycle.

Curate the Journey

Act as a primary, consistent point of contact for candidates, ensuring every interaction is timely, seamless, and supportive. You will seamlessly balance high volume scheduling with candidate care.

Host the Onsite Experience

Act as the host and central lead for our onsite (or virtual) interview days, ensuring candidates feel welcomed, prepared, and impressed.

Humanise Communication

Partner across the team to design candidate communications. You will ensure our templates are authentic and aligned with our values, including managing early-stage rejections with empathy and professionalism.

Scheduling Excellence

Drive Operational Excellence & Data Integrity

Be a "Data Guardian”

Champion the quality and consistency of our data within our ATS (Greenhouse). You will manage job set up, build interview processes and ensure candidate statuses are meticulously maintained to enable accurate reporting.

Onboarding Operations: Oversee critical onboarding and compliance operations, such as right-to-work checks, pobu (integrating people data with relevant google systems), and background checks. Upskill and educate the talent team on criticality of accurate data and Greenhouse (ATS) best practices in both hiring and onboarding processes.

Feedback Loops

Partner with the Principal Talent Lead to analyse candidate survey data. You will turn these insights into meaningful actions, blending data-driven and experiential perspectives to continuously elevate our standards.

Champion Interdisciplinary Partnership

You will have opportunities for domain alignment with specific verticals, allowing you to build deeper context on the roles you support and partner closely with Hiring Managers, thereby leveraging diverse skills and perspectives across the business.

Exceptional Organisation

Ability to prioritise multiple functions and tasks while maintaining the highest attention to detail in a fast-paced environment.

Communication

Excellent communication skills, capable of keeping stakeholders updated and writing "human-first" correspondence.

ATS Expertise

• Deep experience with Applicant Tracking Systems, specifically
• Greenhouse

Project Management

Experience leading or contributing to operational projects (e.g., event logistics, data cleanup, survey rollouts).

Agency or Search Firm Experience

Experience acting as the main point of contact for external partners.

Culture and values

We are guided by our shared values. It's not about finding people who think and act in the same way. These values help to guide our work and will continue to strengthen it.

Thoughtful

Thoughtful at Iso is about curiosity, creativity and care. It is about good people doing good, rigorous and future-making science every single day.

Brave

Brave at Iso is about fearlessness, but it’s also about initiative and integrity. The scale of the challenge demands nothing less.

Determined

Determined at Iso is the way we pursue our goal. It’s a confidence in our hypothesis, as well as the urgency and agility needed to deliver on it. Because disease won’t wait, so neither should we.

Together

Together at Iso is about connection, collaboration across fields and catalytic relationships. It’s knowing that transformation is a group project, and remembering that what we’re doing will have a real impact on real people everywhere.

Creating an extraordinary company

We believe that to be successful we need a team with a range of skills and talents. We're building an environment where collaboration is fundamental, learning is shared and every employee feels supported and able to thrive. We value unique experiences, knowledge, backgrounds, and perspectives, and harness these qualities to create extraordinary impact.

We are committed to equal employment opportunities regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding) or any other basis protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

Hybrid working

It’s hugely important for us to share knowledge and build strong relationships with each other, and we find it easier to do this if we spend time together in person. This is why we follow a hybrid model, and would require you to be able to come into the office 3 days a week

(currently Tuesday, Wednesday, and one other day depending on which team you’re in). If you have additional needs that would prevent you from following this hybrid approach, we’d be happy to talk through these if you’re selected for an initial screening call.

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