Operations Manager

Responsibilities

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Who You Are

Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work

Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through

Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen

Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences

Mission driven, motivated by expanding access to transportation and improving how communities move

You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations

You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses

You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment

Based in Rochester, MN ready to be onsite 4–5 days a week

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $75,000-$90,000 / per year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
• There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
• Via is an equal opportunity employer.