Customer Service Representative - Onsite

Responsibilities

• Efficiently coordinate NEMT services, including scheduling, routing, and dispatching.
• Secure necessary prior authorizations for NEMT services, adhering to strict guidelines and timelines.
• Address and resolve any transportation disruptions promptly and professionally.
• Maintain high-quality standards by adhering to established procedures and recommending improvements.
• Meet and exceed key performance indicators (KPIs) to ensure optimal service delivery.

Requirements

• A passion for helping people and building strong customer relationships.
• Can handle multiple tasks and stay organized even in a fast-paced environment.
• Comfortable using a computer and willing to learn new tools.
• Strong attention to detail , ensuring accuracy in every interaction.
• Team player mindset — enjoys collaborating and contributing to a supportive work environment .

Customer Service Representative Employment Type

Full-Time Work Set-Up: Onsite 7th floor, Insular Life Makati Building Brgy. Bel Air, Ayala Ave. cor Paseo de Roxas Makati City Work Schedule: May vary depending on business needs About the Role: As a Customer Service Representative , you will be the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibility is to efficiently coordinate Non-Emergent Medical Transportation (NEMT) for patients, ensuring timely and accurate scheduling. The healthcare industry is growing faster than ever — and ImageNet is part of that exciting wave of change. We’re looking for motivated individuals to join us as Customer Service Representatives. No experience? No problem — we provide full training and ongoing support to help you succeed.

Key Responsibilities

Customer Service Excellence: Provide top-notch customer service, ensuring a positive experience for every interaction.

Paratransit Scheduling

Schedule transportation for paratransit passengers, taking into account their specific needs and preferences.

Continuous Learning

Stay updated on industry trends and product knowledge through ongoing training and development.

Qualifications

Eager to learn — no BPO experience needed; we’ll train you!

Other Requirements

Amenable to work in shifting schedules, holidays, graveyard shift and weekend if required.

LOCATION

Makati City (100% Onsite Work) Can start immediately. This is an urgent hiring need!

Additional Benefits

Transportation Allowance Rice/Meal Allowance Day 1 HMO + 1 dependent About Imagenet Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients. Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve. Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines. Joining Imagenet means contributing to work that supports the healthcare operations members and providers rely on every day.