Junior Managed Services Engineer

Responsibilities

• As a Smart Hands resource you will be responsible for: Equipment Staging – collecting and preparing equipment for remote configuration by the engineering team.
• Equipment Installation – transporting, configuration and installing equipment at customer sites as directed.
• Onsite Troubleshooting – assisting Brava’s engineering team and Level 2 helpdesk for onsite troubleshooting and/or swapping replacement equipment.
• On - Call/After Hours – being available for periodic after-hours callouts to address network or customer issues.
• Maintain accurate documentation for new and existing customer installations.
• Keeping up to date with current and emerging technologies by pursuing and maintaining relevant vendor certifications.

Requirements

• Technical background with practical understanding and hands-on experience in telecommunications, cyber security, or IT services.
• Proficiency in technical troubleshooting and diagnostics.
• Exceptional client-facing and verbal communication skills.
• Effective organizational abilities, including attention to detail and multi-tasking.
• Excellent written communication skills.
• Strong analytical and problem-solving skills.
• Proficient computer skills, including Microsoft Office and Microsoft Teams, for documentation, reporting, collaboration and project management.

Knowledge and Experience

1 years of experience, preferably in IT helpdesk or engineering.

Ability to interpret network design diagrams and perform network equipment cabling. Certifications in Fortinet, Cisco, Microsoft 365, Teams, and 3CX are highly advantageous. Understands the importance of KPIs (response time, resolution time) in measuring progress, decision making, and accountability.