IT and A/V Support Specialist--Austin, TX

Responsibilities

• Typical days involve staff seeking technical support, overseeing troubleshooting, maintenance, account creation, and the configuration of workstations, printers, and associated hardware and software.
• Responsibilities include providing remote assistance and liaising with third-party vendors as necessary.
• Provide rapid, hands-on support for IT, mobile devices, A/V systems, and software, particularly during meetings.
• Provide setup and live support for board meetings, virtual conferences, and town halls.
• Handle onsite and remote technical support cases through phone, email, and ticket submission.
• Create and maintain technical documentation.
• Install, configure, and troubleshoot operating systems and applications.
• Diagnose hardware problems with A/V systems, workstations, and printers.
• Identify root causes of technical problems, including network, hardware, and cabling issues.
• Administer M365, ensuring reliable operations, security, and performance across Exchange, SharePoint, Teams, OneDrive, and related services.
• Manage user accounts, group permissions, and license assignments.
• Maintain and support network infrastructure including switching, firewalls, and wireless equipment.

Requirements

• Bachelor’s Degree in Computer Science or related field and/or relevant professional experience.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Proficient knowledge of setting up A/V equipment.
• Excellent written and oral communication skills.

Required Qualifications

• Strong understanding of Microsoft 365 to include Exchange, SharePoint, Teams, OneDrive, Entra, and Intune.
• Deliver top-tier technical support to the C-level team. Occasionally work outside of normal business hours to be the technical contact for executive meetings.

Compensation

The starting salary for this position is $60,000-$70,000 based on relevant experience, skills, and industry knowledge.

Benefits

Medical, Dental, Vision, HSA, FSA- All effective on day 1! Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability 401K Program with 3% safe harbor contribution Employee Stock Purchase Program Fitness Reimbursement Program Self-Managed PTO Our Mission To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us. Helping customers grow by getting the most from their human capital. Helping our employees grow personally and professionally. Growing relationships in our communities that inspire goodness. Grow shareholder value Our Vision Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company. Embrace Change Lead with Integrity Own the Outcome Deliver Awesome Be a Good Human We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. NO AGENCIES PLEASE Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.