Working Student Customer Care (m/f/d)

Responsibilities

• Handle customer inquiries via phone and email in a professional and service-oriented manner
• Support customers with charging sessions, app usage, billing, and subscription-related topics

Troubleshoot basic technical issues related to charging stations

• Escalate complex or unresolved cases to the relevant internal teams
• Take on additional tasks and responsibilities based on your interests and strengths

Requirements

• Willingness to work additional hours beyond the contracted hours per week during busy periods
• Strong communication skills with a service-oriented mindset
• Confident and comfortable interacting with customers and handling a variety of inquiries
• Structured, independent, and responsible working style
• Fluent in spoken and written Danish and English. Swedish language skills are highly preferred, as you will ideally support customers in all three languages

Your profile

• Enrolled student (m/f/d) at a recognized university or educational institution
• Available to work 10-15 hours per week, primarily Monday to Friday, with occasional weekend shifts
• Comfortable working with IT systems and eager to learn new tools

Why us?

• Be an essential member of a smart, ambitious and growing team developing solutions for the E-Mobility market
• With us you get the best of both worlds - 100% start-up with backup from a big corporate
• We offer hybrid work with flexible working hours

Competitive compensation

Contact

• Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture!
• Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own.
• We look forward to getting to know you!
• Sharin
• Working Student