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Account Manager (US-based)

bidx

Responsibilities

  • Manage a portfolio of Amazon advertising accounts across Self Service and ManagedService tiers, owning the relationship from onboarding through renewal
  • Monitor campaign performance (ACOS, TACOS, ROAS, Share of Voice) andproactively flag issues or opportunities - don't wait for the client to notice first
  • Translate performance data into clear, actionable recommendations for both marketing-savvy stakeholders and non-technical business owners
  • Handle escalations calmly and quickly; loop in dev, product, or leadership when a fix requires it, and keep the client informed the whole way
  • Keep CRM records (HubSpot) and task tracking (ClickUp) accurate and up to date - no orphaned tasks, no stale notes
  • Identify upsell and expansion opportunities within your book of business
  • Collaborate with Product on feature gaps or bugs your clients hit, and represent theclient's voice internally
  • Support onboarding of new accounts alongside our Customer Onboarding Specialist

Requirements

  • 2+ years in account management, client success, or a similar client-facing role —ideally in SaaS, e-commerce, or digital advertising
  • Working knowledge of Amazon Advertising (Sponsored Products/Brands/Display,DSP) and core metrics like ACOS/TACOS/ROAS; hands-on Seller Central or Amazon

Ads console experience is a strong plus

  • Comfortable owning outcomes, not just tasks - you notice when something's off before the client emails you
  • Clear, confident communicator in English (client base spans DE and international markets)
  • Organized under pressure: you can manage a full portfolio of accounts without letting anything slip through the cracks
  • Experience with CRM/task tools (HubSpot, ClickUp, or similar); comfortable picking up new internal tools quickly
  • A collaborative streak - you're quick to loop in the right internal team rather than sitting on a problem
  • Excellent knowledge of English (German is a nice add-on)

Preferred

  • Experience managing agency or multi-brand accounts
  • Familiarity with bid automation tools or advertising analytics platforms
  • Prior experience in a fast-growing SaaS scale-up

Nice to Have

Comfortable using AI tools (e.g. ChatGPT, Claude) in daily work - we use AI throughout the team and expect it to be part of how you work, too

What We Offer

  • Hybrid work - we offer you the perfect blend of flexibility and in-person interaction.
  • An ambitious and open-minded team that works together on innovative solutions and supports one another.
  • Modern workplace equipment with Apple devices, so you can work efficiently and comfortably at all times.
  • A varied workday - with us, exciting tasks are guaranteed, but boredom is not.
  • Regular team events in a relaxed atmosphere to strengthen team spirit and celebrate successes.
  • An international, diverse team that brings together different perspectives and learns from one another.
  • Responsibility for genuine customer relationships from day one - no rigid script
  • Claude Premium Subscription

Contact

  • Curious? Join the BidX family today!
  • Get started with us!
  • Your contact, Dalia from the People & Organization team, looks forward to getting to know you.
  • Simply send her your resume and any relevant certificates - she’ll get back to you right away.
  • Diversity is our strength - a workplace free of prejudice!
  • Apply to join us regardless of your religion, cultural or national background, gender, sexual identity, age, or any disability.
  • We value the uniqueness of each individual and promote a respectful and supportive work environment.
  • We look forward to welcoming you to our team!