F&B Manager

Responsibilities

• Lead the day-to-day operation of all food & beverage outlets, actively working service during peak times to ensure seamless flow and high execution standards.
• Drive pre-opening F&B operational readiness, including assisting on OS&E procurement, POS system setup, inventory flow design, and menu engineering taking our non-traditional kitchen in mind.
• Coach and inspire the F&B team, creating an engaging culture where people can grow and succeed.
• Develop efficient roster schedules, organise daily operations and ensure appropriate staffing levels aligned with seasonal demand and target labour cost percentages.
• Work closely with the Junior Chef to deliver a food offering that celebrates seasonal ingredients, local suppliers and Tuscan flavours while minimizing food waste through conscious kitchen practices. Our kitchen is build differently, with a small kitchen, lean team and compact menu.
• Build strong partnerships with neighbourhood producers, artisans and wine suppliers.
• Manage vendor deliveries, receiving procedures and storage logistics.
• Monitor guest feedback and use insights to continuously improve the guest experience and refine operational processes.
• Ensure compliance with HACCP, food safety and health & safety standards.
• Take ownership of departmental budgets, labour costs, purchasing, inventory management, and monthly stock-taking.
• Actively think along on how to increase profitability at breakfast, aperitivo, dinner, wine & events.
• Analyse sales performance, identify commercial opportunities and optimize pricing and menu to drive revenue.
• Coordinate cross-functionality with Front Desk and Housekeeping to manage breakfast flow, room amenities, room service, and seamless guest touchpoints.
• Help organise events, community activations, courtyard pop-ups, and collaborations that strengthen The Usual's connection with Florence.

The role

As F&B Manager, you'll lead the entire food & beverage operation of The Usual Florence. From breakfast and our enoteca to aperitivo and small Tuscan dishes, you'll ensure every guest experiences warm hospitality, outstanding quality and a taste of Florence. You’ll be one of the faces of our F&B experience, together with your team. You are naturally present on the floor, build relationships with guests and regulars and create the warm, informal atmosphere that makes people want to come back.

This is a hands-on operational management role that requires a blend of pre-opening setup and daily on-the-floor presence. You'll play a key role in bringing our F&B concept to life, developing seamless operational workflows and translating it into a strong and consistent day-to-day operation. You will establish strong relationships with local suppliers and create an environment where colleagues feel empowered to take ownership and guests feel welcome to stay a little longer.

Working closely with the Hotel Manager and the F&B team, you'll continuously look for opportunities to improve quality, efficiency and profitability while staying true to our commitment to sustainability and conscious hospitality. Together, you ensure that the lean kitchen stays efficient without compromising on the quality or variety of the menu.

What you'll bring to the table

You are a natural host who enjoys creating memorable experiences through food, drinks and genuine hospitality. Wine is something you have a genuine interest in and you enjoy making it approachable and part of the overall guest experience. Combining operational excellence with commercial thinking, you know how to run a lean operation and create simple, efficient ways of working without compromising on quality or hospitality.

Building strong relationships comes naturally to you, whether with colleagues, guests or local suppliers. Creating a strong and engaged F&B team is equally important: recruiting the right people, coaching and motivating them, and building a culture of ownership, genuine hospitality and high standards from day one. Comfortable making decisions and always looking for ways to improve, you understand that great guest experiences start with an engaged team.

In addition, the following requirements apply

• Several years of leadership experience within food & beverage, preferably in hotels or lifestyle hospitality, or dynamic high-volume venues.
• Demonstrated track record in hands-on operational leadership, service management, and floor coordination.
• Experience managing restaurant and bar operations, including POS systems, inventory management software, and scheduling tools.
• Pre-opening experience or involvement in setting up new F&B outlets is a plus.
• Strong coaching, recruitment, and people management skills.
• Commercial awareness and experience managing budgets, labour costs, COS, and purchasing.
• Passion for food, wine and creating authentic guest experiences.
• Experience working with small, local suppliers and seasonal products is highly valued.
• Knowledge of HACCP and food safety regulations.
• Strong organisational and communication skills.
• Ability to remain calm, adapt quickly and make sound decisions in a dynamic, fast-paced environment.
• Fluency in English and Italian are essential.
• Flexibility to work dynamic shift patterns, including mornings, evenings, weekends and public holidays.
• A genuine passion for sustainability and conscious hospitality.
• You are legally allowed to work in Italy.

What's in it for you?

• A competitive all-in salary between €32,000 - €36,000 annually based on your experience and know-how (includes 13th and 14 month).
• 26 holidays to relax and unwind throughout the year.
• Pension contribution to take care of your old days.
• The unique opportunity to join a new hotel and set the foundations for our beautiful new location.
• Contribution towards your commuting travel costs if you live more than 5 km away.
• A dynamic and collaborative work environment where your ideas are valued.
• Do you like your colleagues? Join us for get-togethers with food and beverages to strengthen those connections.
• Personal coaching based on (y)our goals, development and ambition.
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels.
• Extra time off to volunteer with our charities.
• The anticipated start date for this role is around December 2026.

Contact information

• Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to our People & Culture department on [email protected]
• As our hiring team is international, please submit your application documents in English.