Operations Virtual Assistant (For Pooling)

Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
Sick Leave: 40 hours (16 available even during probation)
Mental Health Leave: 8 hours a year

Yokly

Responsibilities

who thinks in systems: SOPs that actually get followed, dashboards that actually get checked, processes that scale instead of breaking under growth. If you're the person who instinctively documents the fix instead of just fixing it once, keep reading.
Building, documenting, and improving SOPs — and making sure they're actually adopted, not just written and forgotten.
Tracking projects and deliverables, managing follow-ups, and coordinating across teams and vendors.
Supporting ticketing and incident operations when something needs fast, organized handling.
Owning reporting and QA — dashboards, KPI trackers, data reconciliation, operational reports.

At least 1 year of virtual assistance experience.
1+ year in ops, EA, or admin support, with real process-documentation and cross-team coordination experience. SaaS or BPO background is a plus, not a requirement.
At least 1 year of leadership experience.
Project management experience.
Strong Sheets/Excel skills — formulas, pivots, conditional formatting, the real thing.

Permanent Work-From-Home setup

HMO coverage with Maxicare upon regularization, with the option to add dependents