Account Representative

Responsibilities

• Enroll retail accounts into Norman Experience training events — this is the primary objective and key performance indicator of the role.
• Create and publish a monthly schedule of virtual Spotlight sessions to keep customers informed on sales opportunities, product updates, promotions, and events.
• Build and maintain existing and potential customer relationships, serving as their primary point of contact.
• Plan and conduct monthly field visits to support customer business growth, including multi-day and overnight trips as needed.
• Log all customer interactions, account history, and competitive intelligence in Salesforce.
• Track account sales potential by product and competitor, and review findings with your supervisor.
• Other duties as required.

Requirements

• Must be willing to travel in the field up to 25% of the time, including overnight trips approximately once per month.
• Experience in account management, inside sales, or a showroom selling environment required.
• Self-starter with strong time management skills and the ability to manage a structured daily outreach cadence.
• Proficiency with Salesforce or a similar CRM.
• Strong verbal and written communication skills; comfortable presenting virtually and in person.
• Knowledge and background in window coverings or related home furnishings industry a plus!
• Ability to work independently as well as in a team environment.
• Must have a valid driver's license, reliable automobile, and current auto insurance.

Competitive salary

Commission Pay

Travel expense reimbursement

• Eligible for Benefits (Medical, Dental, Vision, Life, Long Term and Short-Term Disability Insurance, Paid-Time-Off, Paid Holidays, Pet Insurance, etc.)
• 401K with Company match after 1 year of employment

Job Type

Full-time

Pay: $60,000.00 + commission

Norman is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Norman will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.