Social Media Community Manager (Independent Contractor)

Responsibilities

• Conduct community management, identify trends, and engage with the brand audience.
• Identify, flag, and engage on trending topics and reputational issues. Document and monitor additional activity as requested.
• Create error-free messaging and real-time content to support clients' social media goals.
• Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
• Work with enterprise publishing and listening tools.

Qualifications

Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.

Possess excellent social media skills.

Experience utilizing customer experience platforms.

Having Sprinklr experience is a significant plus.

Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others.

Possess excellent interpersonal skills, including interacting professionally with client executives and teams.

Have excellent communication and presentation skills, both written and verbal.

Have strong critical thinking and analytic skills.

Be detail-oriented, organized, caring, innovative, proactive, and data-driven.

Be a team player and a collaborative problem-solver.

Bilingual English/Spanish ability is a plus.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.