Customer Relation (B2B)

Responsibilities

• Provide first-level technical support and proactively follow up on customer cases, system-related issues, non-streaming units, and outstanding service requests.
• Monitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming .
• Contact customers to investigate non-streaming units, troubleshoot issues, and coordinate repair appointments for vehicles in active operation.
• Build and maintain strong relationships with existing customers by understanding their needs, addressing concerns, and ensuring a positive customer experience.
• Coordinate and escalate customer issues to relevant internal teams and ensure timely follow-up and resolution within agreed service levels.
• Provide end-to-end customer support , while identifying opportunities for customer retention, renewal, upselling, and cross-selling .

Key Responsibilities

Serve as the primary point of contact for assigned B2B clients , handling customer inquiries and service requests through inbound calls, outbound calls, and email correspondence.

Maintain accurate records of customer interactions, follow-ups, service issues, and resolutions to ensure effective customer relationship management. Requirements 3–5 years of relevant experience in Customer Relations, Customer Service, Customer Retention, Key Account Management, or other B2B customer-facing roles. Experience in BPO, automotive, telematics, fleet management, or SaaS is preferred. Proficient in Microsoft Office , particularly Microsoft Excel, with strong analytical and reporting skills. Customer-centric and solution-oriented, with strong problem-solving and relationship management abilities. Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with corporate customers. Able to communicate effectively in English , both spoken and written. Proactive, organized, self-motivated, and able to work collaboratively in a fast-paced environment. Positive, adaptable, and results-oriented, with a strong sense of ownership and a can-do attitude.