eCommerce Operations Consultant – Remote Work Type

Responsibilities

• You will be monitoring daily eCommerce platform operations and business transactions; You will be supporting the complete order lifecycle, including order management, fulfilment, shipment tracking, returns, and customer issue resolution; You will be coordinating operational activities with business users, warehouse, logistics, customer service, and technical support teams; You will be ensuring compliance with agreed SLAs and operational KPIs; You will be providing L1/L2 operational and production support for Adobe Commerce (Magento), Shopify, and BigCommerce platforms; You will be analyzing production issues and coordinating their resolution with relevant technical teams; You will be monitoring integrations, order flows, payment transactions, and fulfilment processes; You will be preparing detailed incident reports and Root Cause Analysis (RCA) documentation; You will be gathering and documenting business requirements and analyzing eCommerce business processes to identify potential improvements; You will be supporting User Acceptance Testing (UAT), business validation, release planning, and production readiness activities; You will be validating end-to-end eCommerce processes, including product catalogue, pricing and promotions, customer registration, checkout and payments, order management, fulfilment, and returns; You will be executing test scenarios, reporting defects, and supporting regression and smoke testing during releases; You will be preparing and supporting operational dashboards and status reports, tracking incidents, service requests, and performance metrics; You will be participating in daily governance and stakeholder review meetings.

Requirements

• You have 3–8 years of professional experience , including experience supporting eCommerce platforms such as Adobe Commerce (Magento), Shopify, or BigCommerce ; You have a strong understanding of eCommerce operations, including Order Management, Fulfilment & Logistics, Customer Service Operations, Product Catalogue Management, Pricing & Promotions, and Payment & Checkout flows ; You have experience with ServiceNow, Jira, Azure DevOps , or similar ticketing and work management tools; You have a good understanding of eCommerce business processes and customer journeys; You have experience with production support, incident management, and coordinating issue resolution with technical teams; You have experience supporting business analysis, functional validation, UAT, and QA activities; You have strong analytical, communication, and stakeholder management skills; You are comfortable working with global delivery and operations teams; You are able to work in rotational shifts supporting global operations, including 24/7 coverage when required ; You are fluent in Spanish and English , both written and spoken; You have a Bachelor's degree in Business Administration, Information Technology, Commerce, or a related field.

Requirements

Nice to have Experience with SAP integrations and ERP processes ; Experience working in B2B Commerce environments; Understanding of APIs, integrations, and web technologies ; ITIL knowledge or previous Production Support experience; Experience working with global delivery teams.

We offer

Private healthcare, Multisport card and trainings, Salary: 15 000 - 20 000 PLN netto / B2B;