Customer Support Engineer (Dutch Speaking)

Responsibilities

• Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
• Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
• Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
• Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
• Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
• Assist with product acceptance testing, firmware updates, and remote system configuration when required.

Requirements

• Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.
• Proven customer support experience with a strong service-oriented mindset.
• Bachelor’s degree (or equivalent) in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.
• Solid computer literacy, including Microsoft Office and web-based applications.

Job Title

Customer Support Engineer Job Location: Rijswijk, Netherlands Main Responsibilities: Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.

Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements

Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.

Minimum 1 or 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important

To be considered for this role, applicants must be eligible to work and live in the job location.

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